Tickets FAQs

I opted for ‘Collect my tickets at the box office’, how do I get my tickets?

Tickets will be available for collection 30 minutes prior to the show commencing. All you need to do is give us your name and postcode and we will pass the tickets to you.

For Motherwell Concert Hall the ticket desk is on the ground floor at the entrance.

For Motherwell Theatre the ticket desk is on the first floor and accessible by a lift or stairs.

For Airdrie Town Hall Cinema the ticket desk is on the first floor in the café.


Can I collect my tickets in advance of the show?

Yes, the advance booking office is open Monday to Friday, from 9am to 4.45pm and will print your tickets out for you.

The advance booking office is located at the concert hall entrance and the address is
Motherwell Concert Hall, Civic Centre, Motherwell ML1 1AB.

Please note that access to the car park is by barrier control. Please press the buzzer at the barrier and say that you are here to visit the advance booking office. The car park is extremely busy during the day. There are accessible parking spaces located near to the concert hall and theatre entrances.

The concert hall is located at the rear of the Civic Centre complex. Just carry on around the block until you see the entrance to the car park.


I have opted for print at home tickets, do I need to print these?

If you have access to a smartphone, you can show us your tickets for scanning from your phone. Please make the ticket bar-code as large as possible on the screen to help scanning.

If you prefer to print the tickets, please have each ticket ready for scanning at the auditorium doors.

Please note that ticket scanners may not work on damaged phone screens. If this happens, we should be able to print a replacement ticket.


I have lost my tickets, can they be reprinted?

We can reprint tickets for seated, reserved performances by contacting the advance booking office. If you have bought ticket from another ticketing agent you will need to contact your ticket provider, e.g. Ticketmaster, See Tickets, or the event holder to request replacement tickets.

Please note that, for security reasons, duplicate tickets will not be reissued for unreserved performances including standing concerts. Please ensure your tickets are kept in a safe location until the performance.


I want to bring my baby to the performance, is that allowed?

Whilst we would urge you to consider the type of performance and its suitability for babies, all persons, regardless of age, require a ticket to enter the auditorium. This includes babes in arms.

North Lanarkshire Council offer a free ticket for babies up until their first birthday (i.e. 0 to 364 days) for shows promoted by North Lanarkshire Council. The seat for this ticket may be located separately from other ticket holders in the group. Babies must be held by an adult and under no circumstances must a child be placed on an auditorium seat. Please note that prams, pushchairs and baby carrier car seats are not allowed in the auditorium.

Please contact the box office to check availability of babes in arms tickets.


How can I contact the advance booking office?

You can call the advance booking office on 01698 274545 (Monday to Friday, 9am to 4.45pm) or email us on Someone from the team will get back to you as soon as we can.


Can I contact you on social media?

Our social media channels are monitored from Monday to Friday, 9am to 5pm.


How can I make contact with the venue out of office hours?

You can email us at and we will respond when the office is open; you can also leave us a voicemail. If your query is urgent and relates to a show that day, please note the show times from the What’s On pages and the staff on site will be able to deal with face to face queries. Please note, if your query is not about the show that is about to start, we may ask you to wait a short while whilst we deal with immediate show queries.


I bought tickets online but I don’t have a confirmation email, what can I do?

Please check your email spam folder to see if the email has been received there. If you cannot find a confirmation email, please contact the Advance Booking Office at the earliest opportunity. Please be careful to enter your email address correctly when purchasing your tickets as the system will attempt to send an email to whatever address you have entered.


My question hasn’t been answered here, how can I find out more information?

You may want to look at our ticket sales terms and conditions page for more information. Or alternatively, contact the Advance Booking Office and we will assist you in any way we can.